All Jewelry Originating from the Handmade Workshop is Identified as 'Handcrafted' in Product Name & Description

Our Handcrafted products are individually hand-made for your order in our artisan workshop located in Ukraine. Despite the military conflict in the east of Ukraine, all of our artisans are hard at work making beautiful jewelry for our clients. As most of the civilian services and industries had resumed work in Ukraine, we are once again able to deliver our premium hand-made jewelry directly to your doorstep worldwide.

Please refer to the current up-to-date average delivery times for Handcrafted products below:

Country  Current Shipping Times
United States 15 - 20 Days
European Union 10 - 20 Days
United Kingdoms 15 - 20 Days
Australia 20 - 30 Days
Canada 25 - 30 Days
New Zealand 30 - 35 Days
Rest of the World 30 - 40 Days
ATTENTION! Shipping Times DO NOT Include Production Times 

 

All of our Handcrafted products are shipped with Ukrainian Postal (UkrPoshta) and are delivered worldwide. The delivery times are still improving as new logistics are being improved by UkrPoshta for global deliveries, and these shipping times are updated bi-weekly.

Thank you for your consideration of buying one of our Handcrafted products. Our handmade workshop is operational, and it is ready to take your orders and custom requests. This purchase means a lot to us, and it will help our Ukrainian artisans to rebuild their lives and country.

Questions & Answers

What is the Ukrainian Postal carrier (UkrPoshta) delivery time guarantees for Handcrafted products?

The current package delivery time guarantees by Ukrainian Postal (UkrPoshta) are the following:

United States & European Union - 4 weeks
United Kingdom & Canada - 5 weeks
Rest of the World - 6 weeks

What is the current delivery success rate for Handcrafted products?

Despite prolonged delivery times and adapting logistics, package delivery rates are still exceptionally high by Ukrainian Postal with over 98% of all packages being successfully delivered since the start of war. 

What is the refund & replacement policy on Handcrafted products lost in shipping?

We guarantee the arrival of your purchase or your money back. If you suspect that the package with your purchase was lost on the way, please contact us at customercare@norsegarde.com

If there is no package arrival past Ukrainian Postal (UkrPoshta) guaranteed delivery time for your country, the procedure is the following:

1. Investigate your missing package to attempt to recover and expedite your package delivery
2. Provide you with a full refund or a free reshipment for your order if the package is lost

The current package delivery time guarantees by Ukrainian Postal (UkrPoshta):

United States & European Union - 4 weeks
United Kingdom & Canada - 5 weeks
Rest of the World - 6 weeks

My package is stuck on tracking for over a week - is it lost in transit?

Deliveries of all packages from our Ukrainian workshop are being routed through neighboring countries, and there may be limited tracking events available throughout the transportation stage due to adapting logistics of our postal carrier.

Since packages are transported part way by ground, transportation times may take up to several weeks with few or no tracking updates. In the meantime, please do not worry - should there be no package arrival past Ukrainian Postal (UkrPoshta) guaranteed delivery time, we will provide you with a full refund or a replacement for your order after a brief investigation.